Returns Policy

Introduction

We understand that from time to time you may wish to return a product to us. We have created this 28 day returns policy to enable you to return products to us in appropriate circumstances.

Returns

Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

(1) we receive the returned product within 28 days following the date of purchase of the product

(2) the returned product is unused, in its original packaging, with any labels still attached and otherwise in a condition enabling us to sell the product as new.

Returns procedure

In order to take advantage of your rights under this returns policy, you must:

(1) return the product within 28 days

(2) return in its original packaging including labels

(3) include your order number, name, address and reason for return or exchange

(4) return it to The Gatehouse, Edward House, Dowlais Road, Ocean Park Industrial Estate, Cardiff, CF24 5TW

We recommend that you return the goods in appropriate packaging, use a signed for delivery method and obtain proof of postage. Do not destroy or dispose of any product, even if it is faulty, before arrangements have been discussed with us.

Exclusions

Personalised items that are specially made, or ordered, with your choice of name, fabric, message or other customised aspect that makes the item unique to your requirements and therefore cannot be resold.

Refunds

We will give you a refund for the full price of products that are not required or exchanges if properly returned in accordance with the terms of this returns policy excluding the original delivery charges and the costs of returning the product to us.
Faulty products will be refunded including the delivery and return postage costs.

Improper returns

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

(1) we will not refund or exchange the product

(2) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product.

If you have any questions about our returns policy, please do not hesitate to contact us.

 

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